Comments on: Bright House Networks Delivers Nine New HD Channels To Tampa Bay Subscribers

By: Ripped Off

Ripped Off — Sat, 23 Oct 2010 14:29:14 +0000

They suck!

By: Gail Helmicki

Gail Helmicki — Mon, 22 Mar 2010 16:41:04 +0000

I have been trying to get completed service with brighthouse sine feb.24. This has been a most frustrating and disappointing experience. I now know why people go to Eight on your side with their business experience. Please go to my account notes you will see why I am so upset. The account is under Kevin Helmicki 5177 Mentmore Ave Spring Hill Fla. 34606. I consider myself a very patient and reasonable woman who understands human error. This is very unprofessional business. Everyone blames everyone else and the customer bears the emotional and financial burden. I am certain that upon reading my account notes you would not be proud to represnt Brighthouse. My mother died a few month ago and she asked me to do something nice for my husband and me. I thought this would be the nice gift she wanted us to have. It just has added to the pain.

By: Gail Helmicki

Gail Helmicki — Mon, 22 Mar 2010 15:47:19 +0000

I have been trying desperately to get service with Brighthouse since feb 24th. I have had a most frustrating, disappointing business experience. I now understand why people to to eight on your side and other media for help.
I would appreciate it if you would pull up my account and go over my notes. There you will see why I am so upset. I am a very patient and kind woman and do consider myself understanding of human error. However this experience has gone way over the top for me. No business should be treating a customer this way. The last gentleman I spoke to I spent over 30 minutes on my sell phone wracking up minutes to be told to get under my desk and check to see where the wires are hooked up to. I have a serious back injury and the last thing I need is to under my desk on my knees doing job for Brighthouse when I havent had one day of satisfaction from this company and I am paying a fine fee for this aggravation to boot. I cannot believe any business could make this many errors, especially a company as large Brighthouse who claims to be the very best in quality of product and service. You could not possibly be .proud to be associated with this experience.
Once again I have been told that the situation will be resolved today. I can only hope.
I am seriously considering Verizon or another company. How do I reccommend this company What do I tell all the people we know that this has had a great outcome?. Please read my notes. The ccount is under Kevin Helmicki at 5177 Mentmore Ave Spring Hill Fla. 34606 My phone number (if it is working yet) is 352 686-3093 My cellphone is 352 428-8310 Have a great Day>